Dear …….,Can you please explain to me why I bothered to book a day for delivery on a radiator when you clearly had no intention of keeping to it. Delivery slot 8am – 6.30 pm??? You could drive the length of the country in that time. You could fly to Thailand in that time, but you were unable to fit in delivering a radiator to Nottingham?? If you were an airline, you’d be Easyjet’s crappier sister company. If you were a bank you’d be Natwest, where customers can’t access their accounts. If you were a football team you’d be Barnet.
Hopefully my radiator will be delivered tomorrow, if not maybe I’ll travel the 5 MILES to your local store and pick it up myself!
I’ll end this letter with the observation that I assume you’ll be changing your name to ‘ScrewYou’, as this would sum up your staff’s attitude to their customers.
Kind (yet slightly cold) regards,
James Bromley
Hopefully my radiator will be delivered tomorrow, if not maybe I’ll travel the 5 MILES to your local store and pick it up myself!
I’ll end this letter with the observation that I assume you’ll be changing your name to ‘ScrewYou’, as this would sum up your staff’s attitude to their customers.
Kind (yet slightly cold) regards,
James Bromley